In a previous article “Business Resilience in Times of Crisis” ISARR’s Head of Advisory and Strategic Lead, Russ Huxtable, highlighted leadership as a key factor and discussed the Cynefin Framework to understand how different types of problems should be engaged by the leadership team.
Crisis leadership fell very much into the Chaos quadrant where decisive action was required. Here you would then evaluate the outcome of immediate action and respond accordingly, repeating this cycle until you establish some level of stability. Professor Dave Snowden described this in his model as Act – Sense – Respond.
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