Incident Management
Streamline routine operations and then report, track and analyse incidents across departments and teams.
HIGHLIGHTS
We provide organisations with a comprehensive, customisable and affordable incident management solution that allows you to streamline routine operations and then report, track and analyse incidents across departments and teams. The system allows you to securely access all the information about an incident in one place, from anywhere at anytime, while facilitating communication and collaboration across multiple teams and channels.
Alerts & Notifications
Integrated email and SMS notifications based on manually or automated workflow allowing the sharing and escalation of key information based on geographic location, asset type or issue. Notifications often form a key part of the incident reporting process and a critical in the escalation of a routine event into an incident or crisis.
Comprehensive Data Capture
Grade incidents and events collated based on internal severity and expected response procedures such as US NIMS or UK Gold/Silver/Bronze command structures. Link procedural workflows based on your response process.
Conditional Report Forms and Action Checklists
Conditional report forms present specific fields and options to the operator, in context to the incident and information they are reporting. This walks the operator through the report, like a step by step prompt based on the organisation’s procedures. This significantly streamlines the reporting process and ensures consistency and accuracy.
Controlled Information Sharing & Collaboration
Incident report access is controlled at the individual incident level so every report can be locked down to only the group or individuals who should have access. As the incident developers this access can change in line with the event, with access reducing and expanding as the event requires.
Reporting
Create comprehensive reports across incidents and events with just a few clicks. Produce briefing packs to easily and quickly share comprehensive internal and external information with minimal manual collation and formatting.
Geolocation
All external and internal intelligence, incidents or events can be automatically and/or manually geolocated to give location based context for proximity to key assets and resources.
Incident Dashboards
Visualise and download in pdf format all the important data about incidents that happened over a period of time and keep track of all those important stats and numbers. Personal Dashboards can be easily built to track specific areas of interest around key incidents or trends.
Location
85 Great Portland Street, First Floor, London W1W 7LT
Office Number: 0203 4750 753