Download our new case study where we detail how the ISARR software improved the security and risk management operations of a reputable higher education institution. 

Swansea University was established in 1920, and is currently celebrating its centenary. A World class research University in the top quartile of UK Universities, it provides an outstanding undergraduate and postgraduate education and overall experience for 25,000 students over two main campuses (Singleton Park and Bay Campus), some 5 miles apart. Its academic success is mirrored by its sporting and cultural success and it is proud of its community and commercial links both locally and globally. With a large student population from 142 separate countries supported by 4000 staff it is essentially a small town with all the complexities that this brings for security and incident management.

The Challenge

Responding to the Security/Incident Management needs of such a large, disparate organisation required an Incident Management System that is discrete, responsive and agile.

An Outdated Report System

The University’s Security/First Response Team had an in-house reporting system that had outlived its operational usability. It had been designed around a database that lacked functionality and flexibility, as well as the ability to direct information in a timely manner to where it was most needed. Access to this system had grown exponentially across the University with an apparently unrestricted user base. As a result, the system had slowed down significantly due to the numbers of users with access; with too many people having the database open at once…..


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