In the high-stakes environment of emergency services, learning from experience isn’t just beneficial – it’s essential. Every incident, every deployment, every operational decision carries potential lessons that could save lives, improve outcomes, and enhance service delivery. Yet despite this critical imperative, many Blue Light organisations continue to conflate two fundamentally different learning paradigms: Operational Learning and Organisational Learning. Understanding the distinction between these approaches, and prioritising the latter, may well determine which services thrive under the increasingly rigorous performance frameworks emerging across the sector.
Read the complete article here
