The 2024-2025 State of Fire and Rescue Service Annual Assessment reveals a sector at a critical juncture. The assessment identifies three critical imperatives: strengthening leadership at all organisational levels, fostering positive and inclusive cultures and maintaining effective on-call systems… all while leveraging organisational learning to drive continuous improvement.
How Can We Make Things Better?
This article explores how systematic Organisational Learning and Lessons Management (OLLM) provides the foundational infrastructure to address these interconnected challenges, transforming isolated incidents into strategic intelligence that strengthens operational capability, builds organisational resilience, and demonstrates regulatory compliance.
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